Document360
Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.DOCUMENT360 + Slack
With the Document360 integration with Slack, you will equip your agents with your knowledge base without leaving your Workspace.Apart from searching for articles, you would be able to create user-friendly documentation, author in Markdown editor for any version or language in your knowledge base from Slack.
With the Document360 integration with Slack, you will equip your agents with your knowledge base without leaving your Workspace.Apart from searching for articles, you would be able to create user-friendly documentation, author in Markdown editor for any version or language in your knowledge base from Slack.
Permissions
Document360 will be able to view:
Document360 will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Kovai Limited
Company headquarters location
United Kingdom
Terms of service
Privacy & data governance
Data retention policy
We use a variety of industry-standard security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
Data archiving and removal policy
All Document360 data are stored in cloud - Azure, MongoDB.
Following is our Backup frequency and retention policy
We have an hourly backup setup for every 6 hours. This data will be restored for 2 days beyond which it will be removed from the storage.
We also have a weekly snapshot will be taken every Saturday and will be retained for 8 weeks.
Data storage policy
We store personal data with industry standard encryption techniques for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes. This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner.
App/service has sub-processors
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to support@document360.com. We may make a small charge for this service (up to $10). We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to support@document360.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
document360-prod-admin@kovai.co
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no