Keep your team’s questions acknowledged and answered
Providing question tracking and recognition has never been easierAckly keeps a pulse on your team and their services
 :dark_sunglasses: Tracks each question asked
 :innocent: Tracks questions that are answeredAckly organizes action items for your teams
 :busstop: Provides direct links to unanswered questions
 :blue_book: Lists questions to add to your knowledge baseAckly acknowledges the everyday heroes
 :cupid: Recognizes a hero a day
 :partying_face: Recognizes additional heroes that assistedAckly creates friendly competition
 :star: Configurable daily & weekly summariesHow does Ackly work?
 1. Ackly listens for questions posted in your support channels. A ‘question’ is any original message, which is why it’s important to use Slack Threads for replies.
 2. Ackly listens for when you acknowledge questions with the :ack: reaction.
 3. Ackly listens for when you resolve questions with the :heavy_check_mark: or  :white_check_mark: reactions.
 4. Ackly listens for when you mark a question that should be added to your knowledge base with the :kb: reaction.Don’t want Ackly to track a message or thread?
 1. Ackly stops tracking and deletes any prior tracking of a message marked with the :donottrack: reaction.
 2. Ackly deletes references to deleted messages.To install the :ack:, :kb: or :donottrack: emojis, see ackly.io for links.Learn more about how teams use Ackly →