Data retention policy
Medallia retains customer data in backups for 7 days and in accordance with GDPR.
Data archiving and removal policy
Medallia will remove data in accordance with GDPR.
Data storage policy
Medallia stores data in accordance with GDPR.
Data center location(s)
Australia, United Kingdom, United States, Canada, Ireland
Data hosting details
PostgreSQL in Australia, Canada, Ireland, UK and US.
Data hosting company
AWS and IBM Cloud
App/service has sub-processors
no