incident.io
Manage incidents at scale, without leaving SlackWith a beautifully simple interface and powerful workflow automation, incident.io ensures entire organizations can seamlessly collaborate and manage incidents without ever leaving Slack.:brain: Focus on the incident, not the process — save your brainpower for the decisions that matter:busts_in_silhouette: Make sure roles are clear, track who's working on what, and help you escalate if you need extra help:arrow_down: Get everyone on the same page from the start of the incident and help stakeholders stay in the loop:clock3: Construct incident timelines in real-time and export them with one click:bar_chart: Surface all the data you need to make decisions and improve resiliency:hammer_and_wrench: Make incidents work for you — automate your specific processes with workflows and custom fields:sparkles: Supercharge incidents with AI summaries, related incidents, and suggested follow-ups:robot_face: Use Assistant to understand historical trends, identify patterns, and build your own chartsAdd the app to Slack to get started, or find out more at incident.io.Disclaimer: incident.io uses a Large Language Model (LLM) to generate summaries. LLMs have the potential to produce inaccurate summaries.
Permissions
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General
Developer
incident.io
Company headquarters location
United Kingdom
Terms of service
Privacy & data governance
Data retention policy
incident.io will store data in accordance with the General Data Protection Regulation (GDPR). We retain data for no longer than is necessary for the purposes for which it was processed.
Data archiving and removal policy
incident.io will retain and remove data in accordance with the General Data Protection Regulation (GDPR). We store data for as long as is necessary, and will remove data on request within 30 days.
Data storage policy
incident.io will store data in accordance with the General Data Protection Regulation (GDPR).
Data center location(s)
Belgium
Data hosting details
Cloud hosted
Data hosting company
Google Cloud
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT4o (OpenAI), Sonnet and Haiku (Anthropic)
LLM retention settings
Our sub-processors store as little data as possible to provide their services. When storing data is required, for example for token caching to improve performance, it is retained for a maximum period of 1 hour.
LLM data tenancy policy
The majority of our AI features do not use trained models. If we ever train a model on customer data, the resulting model will only be used to service requests for that customer, and is subject to the same handling requirements as any other customer data.
LLM data residency policy
Our primary data residence is in the EU. OpenAI are located in the US, though data is stored as a cache and not permanently in this sub-processor. All sub-processors are reviewed to ensure they store data in accordance to GDPR processing requirements.
Certifications & compliance
Data deletion request procedure
Data deletion requests can be made through support, and will be dealt with within 30 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2024-03-15
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Slack auth, Okta, Google SAML and Auth0
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@incident.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no