Delighted
Delighted is the fastest and easiest way to gather actionable feedback from your customers, and with Delighted's integration for Slack you can ensure everyone on your team sees feedback from customers as it happens.Your Delighted feedback can be sent to any of your Slack channels. Set up rules to send feedback about your app to an #engineering channel, or Promoters to a #testimonial channel. You can also turn on a daily summary that will post a summary of your NPS and previous day's activity to a channel of your choice.Features:
* Send Delighted feedback into Slack channels in real time.
* Send feedback from Promoters, Passives, or Detractors to any channel
* Send feedback from any Trend to any channel
* Choose from any existing channel or create a new channel
* Simple setup process
* Send Delighted feedback into Slack channels in real time.
* Send feedback from Promoters, Passives, or Detractors to any channel
* Send feedback from any Trend to any channel
* Choose from any existing channel or create a new channel
* Simple setup process
Permissions
Delighted will be able to view:
Delighted will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Delighted, LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
When customer content is deleted that data is no longer accessible by the customer via the application. We maintain secure backups of important data for a minimum of 30 days to enable recovery of accidentally deleted data. Data can also be securely wiped from the storage system, upon customer request.
Data archiving and removal policy
We maintain secure encrypted backups of important data for a minimum of 30 days. We do not retroactively remove deleted data from backups as we may need to restore it, if removed accidentally. Backup data is fully expunged after 90 days.
Data storage policy
Delighted data stores are accessible only by servers that require access. Access keys are stored separately from our source code repository and only available to the systems that require them. Additionally, production environments are sandboxed from testing environments.
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
Our customers may permanently delete individual people, responses, and respondent personal data should an individual request it.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-08-15
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@delighted.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no