IMpower
Initiate and reply to texts from your existing business numberBusiness texting in Slack is used to:
- Provide jaw droppingly excellent customer support;
- Follow up super effectively with prospects;
- Send important notifications that actually get read to groups like employees, clients, and vendors Features:
- Text enable your existing US or Canada landline, VOIP, or toll free number
- Get a new texting number in almost any area code
- Receive and initiate text messages directly in Slack
- Collaborate with team members to respond to messages
- Text individuals or groups of contacts
- Set up auto replies for off hours
- Sync conversations to your email or cell phone
- Integrate a texting channel with Zendesk or Desk
- Auto request customer feedback
- Automate requesting a review or social followUsing this integration requires a paid IMpower account. For more info and pricing contact us:
Text or call 855-815-7570
Email slack@impower.solutions
or check out the IMpower websiteFor existing users, here's the complete IMpower-Slack user guide
- Provide jaw droppingly excellent customer support;
- Follow up super effectively with prospects;
- Send important notifications that actually get read to groups like employees, clients, and vendors Features:
- Text enable your existing US or Canada landline, VOIP, or toll free number
- Get a new texting number in almost any area code
- Receive and initiate text messages directly in Slack
- Collaborate with team members to respond to messages
- Text individuals or groups of contacts
- Set up auto replies for off hours
- Sync conversations to your email or cell phone
- Integrate a texting channel with Zendesk or Desk
- Auto request customer feedback
- Automate requesting a review or social followUsing this integration requires a paid IMpower account. For more info and pricing contact us:
Text or call 855-815-7570
Email slack@impower.solutions
or check out the IMpower websiteFor existing users, here's the complete IMpower-Slack user guide
Permissions
IMpower will be able to view:
IMpower will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
OwnerListens Inc
Company headquarters location
United States
Terms of service
https://impower.solutions/legal/
Privacy & data governance
Data retention policy
OwnerListens is committed to protecting the privacy and security of our customers' data. This data retention policy outlines our practices for retaining customer data and complies with applicable privacy laws in Canada and the United States.
1. Data Collection: OwnerListens collects and processes customer data, such as contact information and text messages, for the purpose of providing our business texting services.
2. Data Retention: Customer data will be retained for the duration of the customer's subscription to our services and for a reasonable period thereafter for the purpose of resolving disputes and complying with legal obligations.
3. Data Deletion: Upon termination of the customer's subscription, following a reasonable period thereafter, customer data will be deleted from our systems, except to the extent required by applicable law.
4. Data Access and Correction: Customers have the right to access and correct their personal data, and to request its deletion. OwnerListens will respond to such requests in a timely manner and in accordance with applicable law. Please refer to our privacy policy available online at https://impower.solutions/legal/#information_removal
5. Data Security: OwnerListens takes reasonable technical and organizational measures to protect customer data from unauthorized access, modification, or destruction.
6. Compliance: OwnerListens regularly reviews this data retention policy to ensure ongoing compliance with applicable privacy laws in Canada and the United States, including California.
Data archiving and removal policy
1. Purpose: This policy outlines the practices of our company regarding the archival and removal of data, including personal data, collected and processed through our business texting services.
2. Archival: Data, including personal data, that is no longer needed for day-to-day operations will be transferred to a separate storage location for long-term preservation. This data will be securely stored and protected in accordance with applicable privacy laws and our data storage policy.
3. Removal: Data, including personal data, that is no longer required for business or legal purposes will be securely deleted in accordance with our data retention policy. Personal data may also be removed by request per our Privacy Policy section: Accessing, Changing Or Removing Your Information.
4. Data Access and Sharing: Access to archived data, including personal data, will be restricted to authorized personnel who require it to perform their job duties. OwnerListens will not share archived data, including personal data, with third parties except as required by law or as otherwise specified in our privacy policy.
5. Compliance: OwnerListens regularly reviews this data archival/removal policy to ensure ongoing compliance with applicable privacy laws in Canada and the United States, including California.
Data storage policy
1. Purpose: This policy outlines the practices of our company regarding the storage of data, including personal data, collected and processed through our business texting services.
2. Physical Storage: Physical data storage media, such as hard drives and backup tapes, are securely stored in locked facilities with controlled access.
3. Digital Storage: Digital data, including personal data, is stored on secure servers located within the United States and Canada and protected by appropriate security measures, such as firewalls and encryption.
4. Data Access and Sharing: Access to data, including personal data, is restricted to authorized personnel who require it to perform their job duties. Our company will not share data, including personal data, with third parties except as required by law or as otherwise specified in our privacy policy.
5. Data Backup and Recovery: Our company regularly backs up data, including personal data, to secure off-site locations to ensure its availability in the event of an interruption to our services. Our company has a disaster recovery plan in place to restore data in the event of a disaster.
6. Data Retention and Deletion: Our company will retain data, including personal data, in accordance with our data retention policy and applicable law. Data that is no longer needed for business or legal purposes will be securely deleted in accordance with our data archival/removal policy.
7. Compliance: Our company regularly reviews this data storage policy to ensure ongoing compliance with applicable laws in Canada and the United States.
Data hosting details
Cloud hosted on linux servers
Data hosting company
Linode
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
Users can submit a data deletion request either by email to support@impower.solutions or by texting a request to +1-855-815-7570.
Once a request is received, here are the steps we follow:
1. Validate the user’s identity
2. Validate that the user owns the email or phone number in question with which the data is associated. If contact is made on behalf of a business, validate the the request is made by an authorized business representative.
3. Locate the data in question in our internal systems (database query)
4. Erase the data.
5. Document the request, steps taken, and erasure.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@impower.solutions
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no