SignalZen
SignalZen is a Customer Support solution for your team which enables you to talk to your website visitors by showing our Live Chat widget on your website and receive/answer emails directly from Slack.By setting up an account at SignalZen and inserting a small piece of HTML code into your website's code, you will start receiving chat sessions from your customers online. We also support WordPress, Joomla, Drupal, and Zapier integrations out of the box.This app for Slack enables you to talk to your website's visitors in real time. We have 2 integration types to choose from:1) Still - talk to your website visitors by replying in threads on the desired channel.
2) Noisy - chat by joining separate channels for each chat session.Once you register an account on our homepage, you will be able to connect to Slack which is done by following a simple wizard flow.The setup will allow you to use many Slack based features:
- New chat session notifications
- Chatting via threads or dedicated channels
- Chatting via dedicated private channels
- Assigning teammates to chats
- Powerful Slack interactivity (buttons, modals) for speed
- Slack users auto-creation at SignalZen with avatar and email
- Auto Reminders about chats that need attention
- Audit chats by closing or opening them
- Pre-defined routes of your chats across different Slack Channels
- Ad-hoc chat sessions redirecting and copying
- Search within chats
- Full visitor information view
- Saved Replies
- Slack CommandsYou can see all available commands by typing "/signalzen help" or "@SignalZen help".Happy chatting!
2) Noisy - chat by joining separate channels for each chat session.Once you register an account on our homepage, you will be able to connect to Slack which is done by following a simple wizard flow.The setup will allow you to use many Slack based features:
- New chat session notifications
- Chatting via threads or dedicated channels
- Chatting via dedicated private channels
- Assigning teammates to chats
- Powerful Slack interactivity (buttons, modals) for speed
- Slack users auto-creation at SignalZen with avatar and email
- Auto Reminders about chats that need attention
- Audit chats by closing or opening them
- Pre-defined routes of your chats across different Slack Channels
- Ad-hoc chat sessions redirecting and copying
- Search within chats
- Full visitor information view
- Saved Replies
- Slack CommandsYou can see all available commands by typing "/signalzen help" or "@SignalZen help".Happy chatting!
Permissions
SignalZen will be able to view:
SignalZen will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
MB "SignalZen"
Company headquarters location
Lithuania
Terms of service
Privacy & data governance
Data retention policy
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Data archiving and removal policy
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
Data storage policy
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Data center location(s)
Germany
Data hosting details
DigitalOcean Kubernetes for backend servers, temporary cache server in Frankfurt.
AWS RDS for the main database in Frankfurt.
Data hosting company
AWS, DigitalOcean
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
Visitors and users can download transcripts of their chats or delete them.
Users can delete their website accounts and private portfolios directly by choosing so from the administration portal. It takes up to 7 days for the data to be destroyed.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-12-22
Executive summary is available to potential customers upon request
no
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
info@signalzen.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Stripe, OneSignal, Sentry
Uses token rotation
no